At Decorinall Haven, we aim to make shipping clear and straightforward.

Shipping Rates

We offer free shipping on orders over $70. For orders below $70, a flat shipping fee of $5 applies.

Shipping Coverage

We currently ship within the continental United States only. We do not ship to Alaska, Hawaii, or U.S. territories.

Order Processing Time

Most orders are processed within 1–5 business days.

In some cases, certain items may require longer processing times. For example, custom or specially prepared orders may take up to 10 business days to process.

Where possible, we aim to display product-specific processing times on the relevant product pages. If processing information is not listed on a product page, please contact us at admin@decorinall.com before placing your order.

Estimated Delivery Time

Estimated delivery for most orders is 5–10 business days after shipment.

Some orders may arrive sooner than expected, while others may take longer depending on the product, carrier, destination, weather conditions, seasonal demand, or other factors. In some cases, delivery may take up to 14 business days.

Where possible, we aim to display product-specific delivery estimates on the relevant product pages. If delivery information is not listed on a product page, please contact us at admin@decorinall.com before placing your order.

Tracking

All orders include tracking. Once your order has shipped, tracking information will be sent to you so you can monitor the progress of your delivery.

Delays

Shipping and delivery timeframes are estimates only and are not guaranteed.

If we become aware of a significant shipping delay affecting your order, we will make reasonable efforts to notify you. If an order cannot be shipped within the timeframe represented, we will contact you with an update and, where applicable, provide the option to wait for the delayed shipment or cancel the unshipped order.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us immediately at admin@decorinall.com. We cannot guarantee that address changes can be made once an order has been submitted, processed, or shipped.

If an order is returned due to an incorrect or incomplete shipping address provided by the customer, the customer may be responsible for any re-shipping fees, return shipping charges, or carrier fees associated with the failed delivery.

Lost, Missing, or Marked-Delivered Packages

If your tracking shows that your package was delivered but you have not received it, please first check around your delivery location, with household members, neighbors, or building management where applicable.

If you still cannot locate the package, please contact us at admin@decorinall.com and we will review the issue with you.

Contact Us

If you have any shipping-related questions, please contact us at:

Decorinall Haven
Operated by Tutortriks LLC
444 Alaska Avenue
Suite #CIC002
Torrance, CA 90503
USA

Email: admin@decorinall.com
Phone: +1 (310) 533 7782
For urgent assistance, please contact us by email. Phone support is limited.