FAQs
Have questions about our products? Find answers to the most common inquiries here.
Where do you ship?
We currently ship within the continental United States only.
At this time, we do not ship to:
- Alaska
- Hawaii
- U.S. territories
Do you offer free shipping?
Yes. We offer free shipping on orders over $70. For orders below $70, a flat shipping fee of $5 applies.
How long does order processing take?
Most orders are processed within 1–5 business days. Some items, such as custom or specially prepared orders, may
require longer processing times and can take up to 10 business days.
Where available, we aim to show product-specific processing times on the relevant product pages.
How long does delivery take?
Estimated delivery for most orders is 5–10 business days after shipment. Some orders may arrive sooner, while others may take longer depending on the product, carrier, destination, weather conditions, seasonal demand, or other factors.
In some cases, delivery may take up to 14 business days. Where available, we aim to show product-specific delivery estimates on the relevant product pages.
Will I receive tracking information?
Yes. All orders include tracking. Once your order has
shipped, tracking information will be sent to you so you can monitor the
progress of your delivery.
What if I entered the wrong shipping address?
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice that your shipping address is incorrect, please contact us immediately at admin@decorinall.com. We cannot guarantee that address changes can be made once an order has been submitted, processed, or shipped.
If an order is returned due to an incorrect or incomplete shipping address provided by the customer, the customer may be responsible for any re-shipping fees, return shipping charges, or carrier fees associated with
the failed delivery.
Returns & Refunds
What is the store's refund policy?
We accept return requests submitted within 5 days of delivery. To be eligible for a return, the item must:
- Be unused, undamaged, and in its original condition
- Be returned in its original packaging, with any tags still attached where applicable
- Not be marked as final sale, custom, personalized, made-to-order, or otherwise non-returnable
- Be approved by us before it is shipped back
Please note that items sent back without prior approval may not be accepted.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged, defective, or incorrect.
How do I request a return?
To request a return, email us at admin@decorinall.com within 5 days of delivery and include:
- Your order number
- Proof of purchase
- The item or items you want to return
- The reason for the return
If your return is approved, we will provide return instructions and the correct return address. Please do not send any item
back without contacting us first.
What if my item arrives damaged, defective, or incorrect?
If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.
Please email admin@decorinall.com with:
- Your order number
- A description of the issue
- Clear photos of the item
- Clear photos of the packaging
- Clear photos of the shipping label
Once reviewed, we may offer a replacement, partial refund, full refund, or another appropriate resolution depending on the situation.
Can I cancel my order?
Orders may only be canceled before they have been processed or submitted for fulfillment. Because some orders are processed quickly, we cannot guarantee cancellation once processing has started.
Nonetheless, If you need to request a cancellation, please contact us as soon as possible at admin@decorinall.com.