At Decorinall Haven, we want you to shop with confidence. If you wish to return an eligible product or experience a problem with your order, please contact us so we can assist you.

This policy applies to purchases made through Decorinall Haven for delivery to the continental United States and Australia. Our U.S. shipping coverage excludes Alaska, Hawaii, and U.S. territories.

We offer voluntary returns for eligible products under the conditions below. Customers may also have mandatory rights concerning defective, damaged, incorrect, misrepresented, or undelivered products, as well as statutory rights to cancel certain purchases.

Where applicable law provides rights or remedies that differ from this policy, the applicable law takes precedence.

1. Voluntary Return Window

Eligible products may be returned under our voluntary return policy if a return request is submitted within 7 calendar days after delivery.

This period applies to voluntary returns, including change-of-mind returns. It does not limit mandatory consumer rights or statutory cancellation periods.

2. Change-of-Mind Returns and Eligibility

We accept voluntary change-of-mind returns for eligible products within the 7-day return window.

To qualify for a voluntary return:

• The request must be submitted within 7 calendar days after delivery.

• The product must be unused, undamaged, and in its original condition.

• Original packaging and any applicable tags must be included.

• An order number, receipt, or other proof of purchase must be provided.

• The product must not be excluded from voluntary returns under Section 6.

• Return authorization must be obtained before the product is shipped back.

Customers are responsible for return shipping costs for voluntary returns.

These requirements do not restrict mandatory consumer rights.

3. How to Request a Voluntary Return

To request a voluntary return, email admin@decorinall.com within the 7-day return window.

Please include your order number, the item you wish to return, and the reason for your request.

We will review your request and, if approved, provide the correct return address and return instructions.

Approved voluntary returns must be shipped within 7 calendar days after you receive both our return authorization and return instructions.

We recommend using a tracked shipping service. Please retain proof of shipment and provide tracking information upon request.

Products returned without prior authorization may not be accepted under our voluntary return policy.

These procedures do not replace or restrict statutory cancellation or return procedures.

4. Damaged, Defective, Incorrect, or Misrepresented Products

Please inspect your order promptly after delivery.

If an item arrives damaged, incorrect, or visibly defective, we encourage you to contact us within 48 hours after delivery so we can investigate promptly.

For defects or other problems discovered later, please contact us when you become aware of the issue.

Email admin@decorinall.com with your order number, a description of the problem, and photographs of the product, packaging, and shipping label where available.

Photographs can assist our investigation, but their absence does not automatically remove any mandatory consumer rights.

We may request additional information reasonably necessary to assess the problem.

Depending on the circumstances and applicable law, the appropriate resolution may include repair, replacement, a partial or full refund, or another legally available remedy.

Where applicable law gives the customer the right to choose a particular remedy, that right will be respected.

The requested 48-hour reporting period does not limit or extinguish mandatory consumer rights.

5. Return Shipping and Return Addresses

Customers are responsible for return shipping costs for ordinary voluntary returns, including change-of-mind returns.

For statutory cancellations, defective products, or other legally protected claims, Decorinall Haven will pay or reimburse return shipping costs only to the extent required by applicable law or where we expressly agree to do so.

Customers are encouraged to contact us before arranging return shipping so we can provide the correct return address and, where available, an appropriate shipping method.

Expedited shipping, optional services, and other additional expenses are not automatically reimbursable unless they are reasonable and legally recoverable in the circumstances.

Original shipping charges, if any, are generally non-refundable for voluntary returns unless applicable law requires otherwise.

Return addresses may vary depending on the product and fulfillment location.

Please do not send products to the sender address shown on the package or to our business mailing address unless we specifically instruct you to do so.

For statutory cancellations and other legally protected claims, the applicable legal procedures, return arrangements, and deadlines take precedence over our voluntary return instructions.

6. Non-Returnable Items

The following products are generally excluded from voluntary change-of-mind returns:

• Custom-made, personalized, or made-to-order products.

• Products clearly identified as final sale or non-returnable before purchase.

• Clearance products specifically designated as final sale.

Voluntary returns may also be declined if a product has been used, damaged after delivery, is no longer in its original condition, or otherwise fails to meet the applicable voluntary return requirements.

These exclusions do not limit mandatory consumer rights, including rights concerning faulty, damaged, incorrect, misrepresented, or otherwise non-compliant products, or legally protected cancellation rights.

7. Refunds

For voluntary returns, we will review the returned product after receipt and inspection.

We aim to process approved voluntary refunds promptly after the returned product has been received and inspected.

Approved refunds will ordinarily be issued to the original payment method unless another method is required by law or agreed with the customer.

Your bank, card issuer, or payment provider may require additional time to process and display the refund.

For statutory cancellations and other legally protected remedies, refunds will be issued in accordance with the applicable legal requirements, including mandatory deadlines, refund amounts, and return procedures.

Where applicable law requires a refund before returned goods have been received or inspected, the statutory requirement will be followed.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at admin@decorinall.com.

For ordinary voluntary cancellation requests, including change-of-mind cancellations, we can generally accommodate cancellation only before an order has been processed or submitted for fulfillment.

Once order processing has begun, voluntary cancellation cannot be guaranteed.

These conditions apply only to voluntary cancellation requests and do not restrict any cancellation rights provided by applicable law.

Where a customer has a statutory right to cancel an order, including in circumstances involving delayed shipment, non-delivery, or other legally protected matters, Decorinall Haven will honor that right and provide any refund required by applicable law.

Statutory cancellations and refunds will be handled in accordance with the applicable legal requirements and deadlines.

9. Refused Deliveries and Undeliverable Packages

If a package is refused, remains unclaimed, or is returned because of an incorrect or incomplete shipping address provided by the customer, actual additional return shipping, redelivery, or carrier handling charges arising from the unsuccessful delivery may be deducted from an otherwise payable refund, where permitted by law.

Our free standard shipping offer remains applicable to the original shipment. Customers will not be retrospectively charged for the original standard shipping that was offered free at checkout.

These provisions do not limit mandatory consumer rights concerning non-delivery, statutory cancellation, refunds, or other legally protected remedies.

10. Country-Specific Consumer Rights

The following provisions supplement our general policy. Mandatory consumer protection laws take precedence wherever they provide different or additional rights.

United States

For purchases delivered within the continental United States, our voluntary return window and conditions apply, subject to applicable federal and state consumer protection laws.

Customers retain mandatory rights concerning defective, damaged, incorrect, misrepresented, or undelivered products.

Where applicable law requires cancellation rights, refunds, or other remedies, including in circumstances involving delayed shipment or non-delivery, those requirements will be followed.

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be waived.

Australia — Australian Consumer Law

For purchases delivered to Australia, the Australian Consumer Law (ACL) provides consumer guarantees that apply independently of our voluntary return policy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Major Failures

Where goods have a major failure under the Australian Consumer Law and the customer is legally entitled to reject them, the customer may choose between a refund and a replacement.

Alternatively, the customer may be entitled to keep the goods and seek compensation for the reduction in their value, together with any other compensation available under the law.

Minor Failures

Where goods have a minor failure that can be remedied, Decorinall Haven may choose an appropriate remedy, such as a free repair, replacement, or refund, in accordance with the Australian Consumer Law.

The failure must be remedied within a reasonable time. If it is not, the customer may exercise any additional remedies available under the law.

Reporting Problems and Return Conditions

Our voluntary 7-day return window, requested 48-hour reporting period, and voluntary return eligibility conditions do not restrict Australian consumer guarantee rights.

Statutory remedies cannot be denied solely because a customer no longer has the original packaging or does not satisfy a condition that applies only to voluntary returns.

Consumer guarantee rights may apply to problems that arise after delivery, subject to the requirements and limitations of the Australian Consumer Law.

Return Shipping for Faulty Products

Customers are generally responsible for arranging the return of products that can reasonably be posted or easily returned.

Where a product is found to fail to meet an applicable Australian Consumer Law guarantee, Decorinall Haven will reimburse reasonable return costs to the extent required by law.

Where products cannot reasonably be returned because of their size, weight, method of attachment, or other circumstances recognized under the Australian Consumer Law, Decorinall Haven will meet its legally required transport or collection obligations.

Where a product is assessed and found not to breach an applicable consumer guarantee, legally permitted collection or inspection charges may apply. Any required advance cost estimate will be provided.

11. Contact Information

Decorinall Haven is operated by Decorinall LLC, a company registered in the State of Washington, United States.

Mailing Address:

Decorinall LLC
5216 168th St SW
Lynnwood, WA 98037
United States

Email: admin@decorinall.com
Phone: +1 (310) 533-7782

Phone support is limited. For urgent assistance, please contact us by email.

Our business mailing address is not automatically the return address. Please contact us for the appropriate return instructions.